Refund policy

Return & Refund Policy :

The only situations in which we will accept returns or provide refunds for goods is If they are damaged. Unless the goods are defective, we will not accept returns or issue refunds.

You may return damaged goods to us if they are defective at the time of delivery. You must inform us within 3 days of receiving the package for this purpose. We have a 15-day return policy, for all approved returns which means you have 3 days after receiving your goods to request for a return and return the purchase within 15 days .

If you return the goods to us, we shall (at our discretion) repair or replace the goods or refund the purchase price and delivery charges.

To be approved for a return, your goods must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The goods need to be returned to the same destination from where it has been delivered to you. The costs of returning the goods will be your responsibility.

To start a return, you can contact us at rajashreebridalstudio@gmail.com and let us know you want to return them. If your return is accepted, we’ll send you return shipping details, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If we repair or replace the goods, we shall deliver the repaired or replacement goods to the delivery address you selected when you acquired the goods at no additional cost to you. You can always contact us for any return question at rajashreebridalstudio@gmail.com


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. To be approved for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items can be exchanged for other merchandise or online store credit. In case of a product being faulty or wrongly delivered, Rajashree Bridal Studio will follow the policy of repair following replace and finally store credit if the item cannot be repaired or replaced. 
If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on Email rajashreebridalstudio@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of goods cannot be returned, custom products (such as orders made to size or personalized items), accessories (such as jewellery, bags, footwear, headgears, stoles etc.) Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the goods you have, and once the return is approved, make a separate purchase for the new goods.